After putting off joining streetcar for about a year Bob Crow and his band of merry men forced me into it to get my girlfriend home from the airport on Boxing Day.
Having paid my £60 and claiming my £20 referral bonus, I booked my car.
Due to some travel chaos my girlfriend’s flight was cancelled, no problem, said streetcar and my booking was moved to the next day. win!
During the course of the next day her flight was delayed hour by hour. Since I found out about the delays late I couldn’t cancel or change the car booking. At first I extended the booking but soon realised that I wouldn’t be picking her up on the 27th. £25 down the drain. fail.
The next day my housemate had a car booked all day. We spoke to streetcar about adding me as a driver to that booking. I was expecting a cost, but I was told that since I’m a streetcar member it was fine; no change or cost required. win!But here’s the good bit. I told streetcar my sorry tail about the wasted initial booking and got this response:
Thank you for your email.
I showed your email to a few of my colleagues, and firstly, we’re saddened to hear that you lost out on some time with your girlfriend during the weather, and that there was not much more we could do in a rather faultless situation! I hope she managed to get to you in the end, and you both had a wonderful Christmas.
We were all touched by your kind words about us, it’s always nice to hear people speak in such a positive way even if things don’t go to plan.
As a gesture of goodwill, I’ve added £20 of driving credit to your account, to go towards your next booking.
We really do appreciate member feedback, and if there’s anything else we can help you with, please give us a call.
Now 1 month after joining up, and having only booked one car I’m already evangalising the company, and it only cost them £20!